Cumming Utilities Home

What can we help you with today?

Pay My Bill

Drought 2016 **New**

I Want to go GREEN and utilize the City’s E-Bill Service!

I want to check the City’s unclaimed property list and see if I am due a refund

Establish / Set Up Residential Water Service

Terminate My Service

Establish / Set Up Commercial Water Service

What are the City’s Water, Sewer, and Garbage Rates as of  August 1, 2016?

Suspend My Service

I’m a Snowbird and Want to Suspend My Service

Change My Address

Have My Checking Account or Credit Card Automatically Drafted

Fire Hydrant Meter Use Permit

New Customer Information Packet

What’s in the Water I Drink? - City’s Annual Water Quality Report

I Want to Apply For a High Efficiency Toilet Rebate

I want to check to see if I have unclaimed property.

I Have a Soil Erosion Complaint: Email us at

Upcoming Events:

Adopt-A-Stream Workshop - September 10th and 17th, 2016 at City Hall from 9:00 am to 1:00 pm

Great American Cleanup - March 19, 2016 at Central Park at 9:00 am (770) 205-4573

A Note From the Director:

Welcome to the Cumming Utilities home page! It is our hope that this website will supply valuable information, answer some of your basic questions and stir your interest in the dynamic field of water, wastewater and environmental protection. Please contact my office with any questions, comments or suggestions.

Jonathon W. Heard, Director
100 Main Street - Cumming, Georgia 30040
(770) 781-2020 FAX: (770) 781-3482

Our Mission:

To provide the citizens of Cumming with an abundant supply of high-quality potable water, to collect and treat the wastewater generated and return it to the surface water system from which it originated, and to be good stewards of water and other natural resources in our area.

Front Page Links:

We have a new landscaping guide available for immediate download (you can see a picture of the book’s cover below). Click on the picture to download a copy of Waterwise Landscaping & Watering Guide. Want to determine where you waste the most water in your home? Download a copy of the Do-it-Yourself Water Assessmentbelow. Check out to learn more about ways to make your home more water efficient. Want a Niagara Water Conservation Retrofit Kit? Click here for details or log onto Need information on your septic tank? Click here for a septic tank maintenance guide or here for more information. Click here for a sprinkler system maintenance guide.

Water Wise CoverWater Audit Cover







Distribution and Collection Division

Tim Day, Superintendent
1835 Dahlonega Highway - Cumming, Georgia 30040
(770) 781-2035 FAX: (770) 781-3470

Water Pollution Control Division

Jimmy Andrews, Superintendent
4605 Environmental Campus Drive - Cumming, Georgia 30040
(770) 781-2008 FAX: (770) 781-2016

Water Production Division

Tom Bryson, Superintendent
935 Dahlonega Highway - Cumming, Georgia 30040
(770) 781-2039 FAX: (770) 781-3471

Engineering and Storm Water Division

Heath Martin, Assistant to the Director
100 Main Street - Cumming, Georgia 30040
(770) 781-2020 FAX: (770) 781-3482
Utility Billing Division
Barbara Pitts, Utilities Comptroller
100 Main Street - Cumming, Georgia 30040
(770) 781-2020 FAX: (770) 781-3482
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 Business Hours M-F 8:00 am - 5:00 pm Except Most Holidays


Customer Service Call (770) 781-2020

To report a water leak or a sewer spill call the Distribution and Collection Division at:           (770) 781-2035

After Hours at:     (770) 781-2020